Policies

General Policies

• Please stay on deck or in the lobby while your child is in lessons.  
• If your child has experienced vomiting, we kindly ask that you keep him or her out of the water for a minimum of 48 hours. If your child has experienced diarrhea, we request that he or she is kept out of the water for at least one week.
• If Imagine Swimming must cancel your child’s lesson (due to teacher illness, facility repairs,etc.) we will notify you as soon as possible via text message and email.
• In the event a lesson is cancelled on behalf of Imagine Swimming, tuition is credited toward a future lesson.
• Should your child’s class fall on a national holiday and you are unable to attend, Imagine Swimming will credit accordingly with prior notification of absence. 
• Imagine Swimming will happily credit your child's class for prior notice of a planned religious observance. 
• If a teacher is ill/away, Imagine Swimming will organize a substitute teacher for the lesson. We are unable to credit you for a class with a substitute teacher.
• Imagine Swimming does not provide refunds or credits for missed lessons, even when prior notice is provided.

Guidelines for Students & Parents

Safety First

• Please let students from previous classes get out of the pool before getting in the water. Your child should never enter the pool until your teacher is in the water and ready for the next class.
• No running, fighting, shouting or horseplay allowed while lessons are in progress.
• If you child has a fever, diarrhea, or a contagious disease, please be considerate of others by keeping your child home from lessons for a minimum of 48 hours.
• Please make certain your child has removed all bandages prior to class. If your child has an open cut or other wound, he/she may not be admitted to class.
• Please make sure your child does not come to class with jewelry on.

Class Time

• Please make sure your child is dressed and ready for lessons 10 minutes before swimming class begins.
• Please make sure your child uses the appropriate locker room.
• While we welcome parental involvement, we’ve found that mid-lesson comments are usually counterproductive. Please email/phone the office for an update on students’ progress.
• Imagine Swimming reserves the right to expel any student/parent who does not comply with these policies.

Diaper Policy

All children under the age of 3, and any children who are not potty-trained, must wear two re-usable swim diapers in the water. Disposable swim diapers are no longer permitted.  Diapers must be snug around the hips & thighs.

Discontinuation of Enrollment

To discontinue classes, Imagine Swimming requires 30 days written notice, via email, to: info@imagineswimming.com.
Of course, Imagine swimming will be happy to make exceptions for extenuating circumstances such as moving, injury, or extended illness.

Summer “On Hold” Classes

For families who spend much of the summer months outside of the city, we offer the option of putting your regularly schedules classes “on hold” through the summer. For a weekly fee of $8 per class, per child, your spot will be reserved, waiting for your return in September. Many families find this helpful, as it is one less activity to try and reserve in the back-to-school madness!

Our summer “on hold” feature can be used between Memorial Day and Labor Day.

• How to put your classes on hold:
  Please email info@imagineswimming.com with your request to put your classes on hold for the summer. Please include the date in which you would like the first class to be put on hold and the day in which you plan on returning to class.
• If you do not need the whole summer put on hold:
  Not a problem, please email info@imagineswimming.com with the summer month you would like to put your class on hold. We will then confirm and adjust your tuition accordingly. We do require 2 weeks notice in order to put a class "on hold".  
• If you choose not to put your classes on hold but want to return to swim in September:
  We cannot guarantee your class will be available and ask that you register again, during open registration starting Monday, August 5th, 2013.