FAQs
Discontinuation of Enrollment
- How do I discontinue enrollment?
- What happens if my child breaks their arm and they need to stay out of the water for an extended period of time?
- At what point is my child’s class reservation confirmed?
- What if we want to stop and take a break from swim lessons?
- Can I put my lessons on hold for the summer?
- Can I put my lessons on hold during the academic year?
Registration
- Can I sign up for classes at any time?
- Is there a registration fee?
- Do you have a waiting list?
- How do I discontinue enrollment?
- What happens if my child breaks their arm and they need to stay out of the water for an extended period of time?
- At what point is my child’s class reservation confirmed?
- What if we want to stop and take a break from swim lessons?
- Can I put my lessons on hold for the summer?
- Can I put my lessons on hold during the academic year?
Imagine Classes
- How do you determine which class is best for my child upon sign up?
- How long are classes?
- How many children are in a class?
- How many times per week should my child swim?
- How long will it take my child to learn how to swim?
- What does my child need to bring to swim class?
- When should my child eat before class?
- Do I need to be in the water with my child for class?
- Where can I watch my child's class?
- Does Imagine offer adult classes?
- Does Imagine offer morning classes during the week?
- What if my child's classmates are more (or less) advanced?
- Do you have a swim team?
Registration: Billing
- How does Imagine Swimming bill for classes?
- What are my payment options?
- What is your refund policy?
Diaper policy
- Why do we need two diapers?
- Why aren't disposables allowed anymore?
- What exactly constitutes a "re-usable swim diaper?"
- Where can I buy them?
- This is annoying. Are you just trying to boost diaper sales?
- What brands do you suggest?
- It's too tight when I double-diaper. What do I do?
- What size do I need?
- Do swim suit/diaper combos work?
- Is this really that big a deal? How often is this an issue?
TriBeCa Flagship: Facility
Make Ups Details & Policies
- Do you have a make up policy for a missed class?
- How do I go about notifying Imagine Swimming that my child will be absent ahead of their missed class?
Summer “On Hold”
- What is this “Summer On Hold” courtesy I keep hearing about?
- How do I put my classes “on hold” over the summer?
- What if I do not need to put all of my classes “on hold” for the summer?
- What if choose not to put my classes “on hold” for the summer but I want to return in September?
Birthday Party FAQs
- What days of the week do you offer parties?
- What are the hours of the parties? Is there any way we can extend the party or change the time of day?
- What is the maximum number of children allowed at each party? Does this include siblings?
- What is the age range permitted?
- What is the student/teacher ratio? Is there a lifeguard, in addition to party hosts?
- Do the parents have to get in the pool with their children? Should I bring my child’s lifejacket or “swimmies”?
- How early can we arrive? Can we have products or food delivered before the party?
- How are the parties organized? How long are the kids in the pool and party room?
- Can we have outside entertainment?
- What does Imagine provide?
- Are adult beverages allowed?
- Do we have a microwave and a refrigerator for food and refreshments?
- Is there anything I should remind guests to bring in my invitation?
- What do the kids do in the pool?
- What if some children are not yet able to swim?
- What if there is a fecal incident in the pool on the day of the party that results in a mandatory pool closure?