Imagine Classes

How do you determine which class is best for my child upon sign up?

When you register, our system will guide you through a series of questions to determine which class, or classes, is going to be the best option for your child. Once you have completed the questions, you can then choose which class will be best for you. Your child's first class will be a trial class, to ensure not only that they are indeed in the right class for them, but also that you are satisfied with our class as well.

What is a trial class?

A trial class is not a guarantee of perpetual enrollment but simply allows the Imagine team to assess if the class will be a good fit for your child, both from a safety and quality of lesson standpoint. Upon receiving the feedback from our staff, we will reach out with next steps, by either confirming continuation of the class or by looking for a better fit for your child. Once a class is confirmed, the remainder of the month's tuition will be processed. All classes, including the trial class, are $46 each.

How long are classes?

All classes are 40 minutes long with the exception of Adult Classes, which are 45 minutes long.

How many children are in a class?

At Imagine, there are never more than four children in a regular group class. 3-year-old classes are typically capped at 3 students until it's safe to add a fourth. For Baby Swim classes (ages 4 to 36 months), when parents are present in the water, there are up to six children in a class. We believe that small classes help retain the highest quality and integrity of teaching and learning, as well as ensure the safest environment for your child. In addition to group classes, we are sometimes able to offer semi-private (2 students:1 teacher ratio) classes and private (1:1 ratio) classes if we have surplus instructors and pool space.

How many times per week should my child swim?

Although most students at Imagine attend one lesson per week, many come twice a week. Quite simply, the more a child is in the water, the faster he or she will build confidence in his or her swimming ability.

How long will it take my child to learn how to swim?

Swimming is an individual process that develops over time. Each child learns to swim at his or her own pace. A child's attitude, comfort level, natural talent, and motor skills all contribute to his or her individual learning process.

What does my child need to bring to swim class?

Simply bring a suit and a towel! We provide all toys and equipment, including goggles and swim caps. Children under the age of three are required to wear a reusable swim diaper and a "Happy Nappy" on top for class. You can purchase these items at our swimshop at the flagship pool before your class. 

When should my child eat before class?

We strongly recommend that you follow the old rule-of-thumb about eating before swimming -- Please do not let your child have anything to eat 30 minutes prior to his or her lesson. Please note that accidents such as vomiting can result in the cancelation of all lessons for all children at the pool for a day or more.

Do I need to be in the water with my child for class?

If your child is under the age of three years old and in a “Parent & Me” class,  we require that you or a guardian join him or her in the pool for the lesson.

Where can I watch my child's class?

All of our pools have seating for parents and/or guardians. We ask that you please follow the NYC Department of Health Pool Rules, which are emailed as part of your child's class confirmation. At our TriBeCa Flagship facility, parents/guardians are asked to watch all lessons from the main viewing area while classes are in progress. This main room is separated from the pool by a wall of windows, providing a cool and comfortable spot to watch lessons! The main room also features a play area for siblings not in the pool as well as healthy vending machines for a snack.

Does Imagine offer adult classes?

  • Adult lessons are offered in the evenings at Imagine's TriBeCa Flagship facility.
  • Adult lessons are always one-on-one.
  • We welcome all levels - from adults who may have a pronounced fear of the water to accomplished athletes who might be looking for specific stroke development.

Does Imagine offer morning classes during the week?

We do offer morning classes every day at our TriBeCa Flagship facility. Additionally, we offer morning classes on the weekends at most other locations. For all class times, please view our Schedules & Locations page.

What if my child's classmates are more (or less) advanced?

We place children in classes based on both age and ability. If the class is not the right fit, we will do our best to find a more appropriate spot for your child. After each class day our teachers and Pool Attendant write a report letting us know the progress and daily happenings of the class. If we feel the current class is not the best fit for your child, we will reach out and find a better fitting class.

Do you have a swim team?

For students eight-years or older, proficient in all four strokes, Imagine 'graduates' its most promising students to its competitive swim team, the Manhattan Makos. The Makos practice times range from one-hour, twice a week, for 'pre-team' children to two-hour workouts six days per week for our most committed team members. Check out the Makos' very own site: www.manhattanmakos.com

Registration

Can I sign up for classes at any time?

Yes! Classes often fill up fast, and remain that way throughout the school year, but if there is an opening in an appropriate class, then you can sign up at any point in the year.

Is there a registration fee?

No, we do not charge any sort of registration fee.

Do you have a waiting list?

If you wish to be added to a Wait List then please do so by submitting a "Waitlist Request". You will see this "Waitlist Request" option in your Parent Portal at the bottom of a class search result but only when your desired times and locations are full.

How do I discontinue enrollment?

To discontinue classes, Imagine Swimming requires 30 days notice, via email to info@imagineswimming.com.  Of course, Imagine Swimming will be happy to make exceptions for extenuating circumstances such as moving, injury, or extended illness on an individual basis.

What happens if my child breaks their arm and they need to stay out of the water for an extended period of time?

We completely understand that these things happen.   We ask that you fax us a note from the doctor and we will hold your spot for up to 4 weeks.  Should your child need to be out of the water more than 4 weeks, Imagine Swimming reserves the right to place your child in a class that is best suited for their current condition.  Our fax number is 646.496.9143 Please note this is for serious illness or injury only.  

At what point is my child’s class reservation confirmed?

Your child’s class reservation is confirmed once you have provided payment details and your child has been placed in a class.  At the conclusion of every sign up, you will receive a detailed confirmation email with a link to our waiver. 

What if we want to stop and take a break from swim lessons?

Please log on to your Parent Portal to discontinue your lessons. Please note that once you release your spot, we cannot guarantee it will be available should you want to return at a later date.

Can I put my lessons on hold for the summer?

Please log on to your Parent Portal to put your classes On Hold. Please note that the On Hold feature is only available during the summer between Memorial Day and Labor Day.

Registration: Billing

How does Imagine Swimming bill for classes?

Tuition is billed in the beginning of each month and on a perpetual basis.  Your day, time and location are reserved until you choose to switch any of these specifications, or until you decide you would like to discontinue your enrollment. All holidays and 'no class' days are deducted accordingly.  Any class credits given to your family will be reflected in the next month’s tuition. 

What are my payment options?

We offer three different payment options: 1. Credit/debit card  2. Check  3. Cash  

We accept American Express, Visa, Mastercard and Discovery. 

Please note that if you elect to pay via check or cash, we require 3 months payment in advance.   Please mail checks payable to Imagine Swimming. 

Please mail checks to: Imagine Swimming

                                     41 Union Square West

                                     Suite 1528

                                     NY, NY 10003

Please submit cash payments to your Pool Attendant in a sealed envelope with your child’s full name, date and amount in envelope. 

What is your refund policy?

Imagine Swimming does not issue refunds. All credits given are class credits, which are posted to your family’s account and can be used at any time.

Diaper policy

Why do we need a reusable diaper and a Happy Nappy?

Single diapers often let accidents leak into the pool. "Double-diapering" is a Health Department recommendation and most of our fellow swim schools across the country have adopted this policy. We require a "double diaper" system consisting of a reusable swim diaper and a Happy Nappy on top. This is the best combination to keep the pool clean. 

Why aren't disposables allowed anymore?

Disposable diapers aren't as snug around the waist and thighs as re-usable diapers, especially once they get wet and the child moves around in them. This causes leaks. 

What exactly constitutes a "re-usable swim diaper?"

A re-usable swim diaper is usually made of cloth with a non-permeable layer that keeps everything in. They are absorbent but do not expand when wet, and they have snug-fitting elastic around the thighs & waist to keep accidents from leaking out. 

Where can I buy them?

We sell Finis brand re-usable diapers and Happy Nappies at our TriBeCa Flagship. We will also have a limited supply at all of our pools with parent-child classes. If we run out of your size let us know & we will bring it to the pool next week. 

This is annoying. Are you just trying to boost diaper sales?

Not at all. We apologize if it is inconvenient, but we are just trying to maintain healthy water quality, while minimizing pool closures that cancel lessons and other programming at the last minute.

What brands do you suggest?

Finis and IPlay are two good options. We stock Finis brand at our Flagship pool.

It's too tight when I double-diaper. What do I do?

Try using a size that's a snug fit for the bottom layer, and then one size larger for the outer layer.

What size do I need?

There is an age range and weight range on each diaper tag. Start with the age. If that doesn't fit, go with weight. The inner layer needs to be snug; the outer layer can be one size larger.

Do swim suit/diaper combos work?

As long as the diaper portion of the swim suit has a non-permeable layer that is snug around the waist & thighs, it works fine as an outer layer. A second re-usable diaper is still required underneath this, though.

Is this really that big a deal? How often is this an issue?

Yes. It happens enough that we get frequent complaints over last-minute lesson cancelations. These cancelations disappoint our students and their families, and they put our teachers out of work. 

Discontinuation of Enrollment

How do I discontinue enrollment?

To discontinue classes, Imagine Swimming requires 30 days notice, via email to info@imagineswimming.com. Of course, Imagine Swimming will be happy to make exceptions for extenuating circumstances such as moving, injury, or extended illness on an individual basis.

What happens if my child breaks their arm and they need to stay out of the water for an extended period of time?

We completely understand that these things happen. We ask that you fax us a note from the doctor and we will hold your spot for up to 4 weeks. Should your child need to be out of the water more than 4 weeks, Imagine Swimming reserves the right to place your child in a class that is best suited for their current condition. Our fax number is 646.496.9143. Please note this is for serious illness or injury only.

At what point is my child’s class reservation confirmed?

Your child’s class reservation is confirmed once you have provided payment details and your child has been placed in a class. At the conclusion of every sign up, you will receive a detailed confirmation email with a link to our waiver.

What if we want to stop and take a break from swim lessons?

That's no problem at all. Imagine simply requires a 30 days written notice to info@imagineswimming.com, stating that you wish to release your spot. Only a written notice will suffice in discontinuing enrollment.

Please note that once you release your spot, we cannot guarantee it will be available upon your return.

Can I put my lessons on hold for the summer?

Please email info@imagineswimming.com with your request to put your classes on hold for the summer. Please include the date in which you would like the first class to be put on hold and the day in which you plan on returning to class.

Can I put my lessons on hold during the academic year?

We do not offer our “on hold” option during the school year.

Summer “On Hold”

What is this “Summer On Hold” courtesy I keep hearing about?

For families who spend much of the summer months outside of the city, we offer the option of putting your regularly scheduled classes “on hold” through the summer for a fee of $10 per class, per child.  Your spot will be reserved, waiting for your return in September.  Many families find this helpful, as it is one less activity to reserve in the back-to-school madness!

The feature is available from May 26th until September 4th. 

How do I put my classes “on hold” over the summer?

To put your classes on hold, login to your Parent Portal and click "Options" next to each active enrollment. Select the "On Hold Periods" button and select your "on hold" periods.


Note: you should select the first class you intend to hold and the last class you intend to hold.

What if I do not need to put all of my classes “on hold” for the summer?

You can select the individual classes you would like to place "on hold" by logging into your Parent Portal --> Click Options next to each active enrollment that applies --> Select On Hold Periods --> Set start & End date of the "On Hold" period.  

ie. To place July 3rd on hold, the start date is July 3rd and end date is July 3rd.  

What if choose not to put my classes “on hold” for the summer but I want to return in September?

We cannot guarantee your existing class spot will be available in the fall and ask that you register again, during open registration starting July 31st. 

Make Ups Details & Policies

Do you have a make up policy for a missed class?

We are unable to provide a make up or refund for a missed lesson.

TriBeCa Flagship: Facility

Does Imagine sell swimwear or aquatic products like goggles and swim diapers?

Yes. At our TriBeCa Flagship facility, we sell goggles, caps, flippers, wetsuits, swim diapers, and assorted Imagine apparel. We also sell our educational toys used in class so that you may continue the learning process whether it is in the tub at home or in your own backyard.

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