Can I sign up for classes at any time?
Yes! Classes often fill up fast, and remain that way throughout the school year, but if there is an opening in an appropriate class, then you can sign up at any point in the year.
Is there a registration fee?
No, we do not charge any sort of registration fee.
Do you have a waiting list?
No, we do not keep a waiting list. Should we not have a suitable class for your child at the time of inquiry, we invite you to continue to email us at firstname.lastname@example.org or call our main office at 212.253.9650. We realize this is a bit like a popular restaurant that does not take reservations, however, we have found that this is the fastest way to accommodate every interested family.
How do I discontinue enrollment?
To discontinue classes, Imagine Swimming requires 30 Days’ notice, via email to email@example.com. Of course, Imagine Swimming will be happy to make exceptions for extenuating circumstances such as moving, injury, or extended illness on an individual basis.
What happens if my child breaks their arm and they need to stay out of the water for an extended period of time?
We completely understand that these things happen. We ask that you fax us a note from the doctor and we will hold your spot for up to 4 weeks. Should your child need to be out of the water more than 4 weeks, Imagine Swimming reserves the right to place your child in a class that is best suited for their current condition. Our fax number is 646.496.9143 Please note this is for serious illness or injury only.
At what point is my child’s class reservation confirmed?
Your child’s class reservation is confirmed once you have provided payment details and your child has been placed in a class. At the conclusion of every sign up, you will receive a detailed confirmation email with a link to our waiver.
What if we want to stop and take a break from swim lessons?
Please log on to your Parent Portal to discontinue your lessons. Please note that once you release your spot, we cannot guarantee it will be available should you want to return at a later date.
Can I put my lessons on hold for the summer?
Please log on to your Parent Portal to put your classes On Hold. Please note that the On Hold feature is only available during the summer between Memorial Day and Labor Day.