POLICIES

Enrollment Policies:

• Enrollment in weekly lessons is perpetual.  

• There is a one time $59 annual administration fee that will be charged to that first month's balance. This is valid for a year, regardless of enrollment.

• If a credit is generated at any time, Imagine Swimming will apply that toward future tuition.

• Imagine Swimming offers one make-up lesson per month, pending availability in an existing class. 

• Imagine Swimming does not offer credits for missed lessons.

• All planned lessons in a given month are billed, regardless of attendance and if advanced notice is given.

• While Imagine Swimming does its best to provide a consistent weekly instructor, we cannot guarantee instructors for a class. Instructors for a given class are subject to change at any time, and we do not credit for substitute teachers.

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Guidelines for Parents:

• Strictly no one under the age of 18 years is to be left at the pool unattended. Outside of the water, all students are the sole responsibility of their caregiver.

• A parent or caregiver is responsible for taking their child to the restroom if assistance is needed.

• Please be mindful of our facilities and their facility-specific rules. This information can be found in your Class Details by clicking on the name of the location on your Parent Portal.

• If your child is feeling under the weather, specifically experiencing a fever or a contagious disease, please be considerate of others by keeping your child home from lessons for a minimum of 48 hours.

• Please do not interrupt your child’s or other children’s lessons with teacher questions.

• Imagine Swimming reserves the right to expel any student or parent who fails to comply with any of the safety, class time and facility-specific policies.

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At the Pool:

• Imagine Swimming is not responsible for any lost or stolen items.

• Absolutely no running, fighting, shouting or horseplay is allowed at any of our locations.

• Swim Wear: Loose-fitting or baggy swimwear is inadvisable, as it limits range of movement and feel for the water. Please bring your own goggles. These can be purchased at the front desk at our flagship locations, along with caps and swim accessories.[nbsp] We no longer provide shared goggles due to COVID.

• Please make sure your child is dressed and ready for lessons 5 minutes before swimming class begins.

• Please be mindful of other patrons and students, and make sure both you and your child are using the appropriate locker rooms, based on your facility’s regulations.

• Please make certain your child has removed all bandages and bandaids prior to class. If your child has an open cut or other wounds, he/she may not be admitted to class.

• Please make sure that your child does not come to class with any jewelry on.

• Please let students from previous classes get out of the pool before getting in the water.[nbsp] Your child should never enter the pool until your teacher is in the water and ready for the next class.

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Diaper Policy:

• All children under the age of 3 years, and any children who are not fully potty-trained, must wear one reusable swim diaper and one Happy Nappy diaper cover in the water. Diapers must be snug around the hips [&] thighs. Disposable diapers are not sufficient.[nbsp] Swim diaper sets are available for purchase at the front desk of our flagship locations.

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Make-up Policy:

Pending availability in an existing class, Imagine offers one make-up lesson per month for students enrolled in weekly lessons, during the period of enrollment only.

 

• To schedule a make-up lesson, input an absence via your account HERE before the missed lesson.

• Make-up lessons do not roll over from month to month.

• When inquiring about a make-up lesson, please check for availability on your portal within 48 hours of when you'd like to come in for a class. (You may email info@imagineswimming.com or call 212.253.9650 for additional assistance.)

• Make-up lessons must be scheduled within 30 days of a missed class.

• We do not offer make-ups for missed intensive lessons.

• We do not offer make-ups for missed make-up lessons.

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Discontinuation of Enrollment:

• To discontinue classes, we request that you please provide written notice to info@imagineswimming.com in order to discontinue before the next monthly billing cycle occurs. While we appreciate as much notice as possible with regard to discontinuations, in order to accommodate new families, we are happy to end your registration before the first of the next month.

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Inclement Weather:

• It is the sole right of Imagine Swimming to cancel lessons due to inclement weather. Imagine will make every effort to determine the status of lessons as early as possible in the day, based on available hourly forecasts.

• Imagine will text and email all affected families should lessons be canceled.

• Should Imagine Swimming determine that lessons must be canceled due to weather conditions, a class credit will be applied to your next month’s tuition. Imagine will determine the day of, and not before, whether or not a cancellation is in order. By and large, we follow NYC Public School status on days of inclement weather.

• Imagine Swimming does not offer credits or refunds for weather if pools are open as regularly scheduled.

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Summer: Placing your spot “On Hold”:

• Our summer “on hold” feature can be used only between Memorial and Labor Day. At least two weeks’ notice is required to place classes on hold. This hold reduces the cost of each missed class to $15.

• At least two weeks prior to the class date, please input any class dates you wish to put on hold in your Parent Portal or email info@imagineswimming.com with the request.
  If you choose to cancel your registration over the summer months, as opposed to paying the hold fee, we cannot guarantee your current class will be available for September.

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Medical Leave:

• Imagine Swimming offers up to four class credits for missed lessons due to long-term illness, injury, or medical procedure. This is intended for times when students will miss multiple classes for medical reasons. A doctor’s note must be submitted before credits can be applied toward future tuition.

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Federal/Religious Holidays:

• With advanced notice, Imagine Swimming offers to credit missed lessons on the following federal holidays:

• Martin Luther King Jr. Day

• Presidents Day

• Columbus Day

• Veterans Day

• Imagine Swimming will credit for religious holiday observances. Advanced notice is required.

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Attendance & Cancellation Policy:

• Imagine Swimming does not provide refunds or class credits for missed lessons.

• To discontinue enrollment, Imagine Swimming requests that you please provide written notice to info@imagineswimming.com or notice via the Parent Portal in order to discontinue before the next monthly billing cycle occurs. (While we appreciate as much notice as possible with regard to discontinuations, in order to accommodate new families, we are happy to end your registration before the first of the next month.)

• If Imagine Swimming must cancel your child’s lesson (due to teacher illness, facility repairs, etc.), we will notify you as soon as possible via text and email, and credit your family’s account for the lesson.

• If your regular teacher is unable to teach a class, Imagine Swimming will organize a substitute teacher for the lesson.

• Imagine Swimming does not credit for classes when a substitute teacher is provided.

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Billing Policy:

• Imagine Swimming charges tuition on the 1st of each month, for all lessons scheduled in that month. Any outstanding balance between billing cycles is processed immediately.

• If a direct debit account is declined, a $15 bank charge is added to the balance due.

• Imagine Swimming accepts credit card or debit card payments, and the processing fee of 3% will be added to your monthly dues.

• In case of a last minute pool closure, Imagine will automatically credit you for the class.[nbsp] This will be deducted from the following month's tuition.

• In case of an accident in the pool during the lesson, and the lesson is disrupted, Imagine will only credit you if the lesson is canceled in the first 15 minutes.

• If payment is not updated within 28 days or 4 email payment reminders, the class will be released, and until the balance is paid in full, the family will not be able to re-enroll.

• If a class credit is issued towards future tuition, Imagine will honor this without expiration.[nbsp] This will not be a refund.

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Media Release Policy:

• Release.[nbsp] You grant Imagine Swimming, Inc. the right to take and utilize photographs, videos, or any type of recordings of participating child/children and their parents, caregivers, or anyone accompanying them while engaged in the Services. You consent to Imagine Swimming’s use of any and all such photographs, videos, or recordings of you and your child/children for advertising, promotional, teacher training or related purposes, and waive all rights to compensation and other rights which may arise as a result (including any rights under N.Y. Civil Rights Law 50 and other similar state laws).