Enrollment Policies:

• The first time in any new class is scheduled as a paid trial lesson. All trial lessons are charged at the regular class rate.
• Trial lessons may be pushed back one week from the original trial date without penalty.
• Once you've paid the trial fee, you will not be refunded. We are happy to apply that fee to another class.
• After the trial lesson, you are perpetually enrolled. Imagine Swimming requires a 30-day notice emailed to info@imagineswimming.com, or done by yourself via your Parent Portal, to discontinue lessons.
• Upon upgrading the trial class to a weekly class, there is a one time $50 ($59 as of Sept. 5th) annual administration fee that will be charged to that first month's balance.  This is valid for a year, regardless of enrollment.
• If a credit is generated at any time, Imagine Swimming will apply that toward future tuition.
• Imagine Swimming does not offer make-up lessons, nor issue credits for missed lessons. All lessons planned for that month are billed, regardless of attendance, even if advanced notice is given.
• While Imagine Swimming does its best to provide a consistent weekly instructor, we cannot guarantee instructors for a class. Instructors for a given class are subject to change at any time, and we do not credit for substitute teachers.

Guidelines for Parents:

• Strictly no one under the age of 18 years is to be left at the pool unattended. Outside of the water, all students are the sole responsibility of their caregiver.
• A parent or caregiver is responsible for taking their child to the restroom if assistance is needed.
• Please be mindful of our facilities and their facility-specific rules. This information can be found in your Class Details by clicking on the name of the location on your Parent Portal.
• If your child is feeling under the weather, specifically experiencing a fever or a contagious disease, please be considerate of others by keeping your child home from lessons for a minimum of 48 hours.
• Please do not interrupt your child’s or other children’s lessons with teacher questions.
• Imagine Swimming reserves the right to expel any student or parent who fails to comply with any of the safety, class time and facility-specific policies.

At the Pool:

• Imagine Swimming is not responsible for any lost or stolen items.
• Absolutely no running, fighting, shouting or horseplay is allowed at any of our locations.
• Swim Wear: Loose-fitting or baggy swimwear is inadvisable, as it limits range of movement and feel for the water. Please bring your own goggles. These can be purchased at the front desk at our flagship locations, along with caps and swim accessories.  We no longer provide shared goggles due to COVID.
• Please make sure your child is dressed and ready for lessons 5 minutes before swimming class begins.
• Please be mindful of other patrons and students, and make sure both you and your child are using the appropriate locker rooms, based on your facility’s regulations.
• Please make certain your child has removed all bandages and bandaids prior to class. If your child has an open cut or other wounds, he/she may not be admitted to class.
• Please make sure that your child does not come to class with any jewelry on.
• Please let students from previous classes get out of the pool before getting in the water.  Your child should never enter the pool until your teacher is in the water and ready for the next class.

Diaper Policy:

• All children under the age of 3 years, and any children who are not fully potty-trained, must wear one reusable swim diaper and one Happy Nappy diaper cover in the water. Diapers must be snug around the hips & thighs. Disposable diapers are not sufficient.  Swim diaper sets are available for purchase at the front desk of our flagship locations.

Discontinuation of Enrollment:

• To discontinue classes, Imagine Swimming requires a 30-day notice via your Parent Portal or email to info@imagineswimming.com. A discontinuation confirmation email will be sent upon setting an end date. You will be billed until we receive a discontinuation request.

Inclement Weather:

• It is the sole right of Imagine Swimming to cancel lessons due to inclement weather. Imagine will make every effort to determine the status of lessons as early as possible in the day, based on available hourly forecasts.
• Imagine will text and email all affected families should lessons be canceled.
• Should Imagine Swimming determine that lessons must be canceled due to weather conditions, a class credit will be applied to your next month’s tuition. Imagine will determine the day of, and not before, whether or not a cancellation is in order. By and large, we follow NYC Public School status on days of inclement weather.
• Imagine Swimming does not offer credits or refunds for weather if pools are open as regularly scheduled.

Summer: Placing your spot “On Hold”:

• Our summer “on hold” feature can be used only between Memorial and Labor Day. At least two weeks’ notice is required to place classes on hold. This hold reduces the cost of each missed class to $15.
• At least two weeks prior to the class date, please input any class dates you wish to put on hold in your Parent Portal or email info@imagineswimming.com with the request.
  If you choose to cancel your registration over the summer months, as opposed to paying the hold fee, we cannot guarantee your current class will be available for September.

Medical Leave:

• Imagine Swimming offers up to four class credits for missed lessons due to long-term illness, injury, or medical procedure. This is intended for times when students will miss multiple classes for medical reasons. A doctor’s note must be submitted before credits can be applied toward future tuition.

Covid Policies:

• Masks are required for unvaccinated individuals over the age of 2 years. Enforcement is based on the honor system.
• Vaccinations are no longer required at our Tribeca Flagship, UWS Flagship, and Crown Heights Armory locations.
• Facility management at the Tribeca BMCC location requires proof of vaccination for all individuals via their Cleared4 system.
• Other locations may have specific COVID-related policies. Details can be found in your Parent Portal.
• Imagine will only credit for a missed lesson, with proof of a positive Covid Test (rapid test with proof of date is sufficient). As swimming is an unmasked activity, it is expected that those who test positive do not participate in swimming lessons for 10 days post positive test or initial display of symptoms, whichever came first.  

Federal/Religious Holidays:

• With advanced notice, Imagine Swimming offers to credit missed lessons on the following federal holidays:
• Martin Luther King Jr. Day
• Presidents Day
• Columbus Day
• Veterans Day
• Imagine Swimming will credit for religious holiday observances. Advanced notice is required.

Attendance & Cancellation Policy:

• Imagine Swimming does not provide refunds or class credits for missed lessons.
• To discontinue enrollment, Imagine Swimming requires a 30-day notice via your Parent Portal or email to info@imagineswimming.com.
• If Imagine Swimming must cancel your child’s lesson (due to teacher illness, facility repairs, etc.), we will notify you as soon as possible via text and email, and credit your family’s account for the lesson.
• If your regular teacher is unable to teach a class, Imagine Swimming will organize a substitute teacher for the lesson.
• Imagine Swimming does not credit for classes when a substitute teacher is provided.

Billing Policy:

• Imagine Swimming will charge $59 for a trial class at the time of booking this trial class.  You will have 24 hours to ensure billing details are in your portal, or the spot will be released.
• Upon upgrade of the trial class to weekly classes, you will be billed for the remainder of that month's lessons, plus the annual administration fee for new students, which is $59 per student.  This is valid for a year, and is non refundable.
• Imagine Swimming charges tuition on the 1st of each month, for all lessons scheduled in that month. Any outstanding balance between billing cycles is processed immediately.  If payment is declined, you have until the end of the month(billing cycle) to update payment details, otherwise, your spot will be released, and your child will not be able to swim until this has been updated.  There is no guarantee the same spot will be available after it has been released.
  If a direct debit account is declined, a $15 bank charge is added to the balance due, and if this method of payment is declined, it cannot be used again, and a valid credit card needs to be entered.
• Imagine Swimming accepts credit card or debit card payments. A processing fee of 3% is added to your monthly dues with this form of payment.
• In case of a last minute pool closure, Imagine will automatically credit you for the class.  This will be deducted from the following month's tuition.
• In case of an accident in the pool during the lesson, and the lesson is disrupted, Imagine will only credit you if the lesson is canceled in the first 15 minutes.
• If payment is not updated within one week of payment reminders, the class will be released, and until the balance is paid in full, the family will not be able to re-enroll.
• If a class credit is issued towards future tuition, Imagine will honor this without expiration.  This will not be a refund.
• For outstanding balances after classes have been released, Imagine Swimming will offer a flexible payment plan to families, and enrollment will only be possible once the balance is paid off in full.

Media Release Policy:

• Release.  You grant Imagine Swimming, Inc. the right to take and utilize photographs, videos, or any type of recordings of participating child/children and their parents, caregivers, or anyone accompanying them while engaged in the Services. You consent to Imagine Swimming’s use of any and all such photographs, videos, or recordings of you and your child/children for advertising, promotional, teacher training or related purposes, and waive all rights to compensation and other rights which may arise as a result (including any rights under N.Y. Civil Rights Law 50 and other similar state laws).